Opportunities and Design Considerations for Peer Support in a Hospital Setting

論文URL:http://dl.acm.org/citation.cfm?doid=3025453.3026040

論文アブストラクト:Although research has demonstrated improved outcomes for outpatients who receive peer support-such as through online health communities, support groups, and mentoring systems-hospitalized patients have few mechanisms to receive such valuable support. To explore the opportunities for a hospital-based peer support system, we administered a survey to 146 pediatric patients and caregivers, and conducted semi-structured interviews with twelve patients and three caregivers in a children's hospital. Our analysis revealed that hospitalized individuals need peer support for five key purposes: (1) to ask about medical details-such as procedures, treatments, and medications; (2) to learn about healthcare providers; (3) to report and prevent medical errors; (4) to exchange emotional support; and (5) to manage their time in the hospital. In this paper, we examine these themes and describe potential barriers to using a hospital-based peer support system. We then discuss the unique opportunities and challenges that the hospital environment presents when designing for peer support in this setting.

日本語のまとめ:

ピアサポートは同じ病気の患者同士が情報を共有するシステムである.実際に使用した患者を対象に現状を調査し,マッチング時のコンテンツ,プライバシー,対話的な情報提供,精神的ケアに関する設計の重要性を示唆した.

(102文字)

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