Patient Strategies as Active Adaptation: Understanding Patient Behaviors During an Emergency Visit

論文URL:http://dl.acm.org/citation.cfm?doid=3025453.3025978

論文アブストラクト:Although the ability of patients to access their health information during ongoing care is considered crucial for better health outcomes and increased satisfaction, the current care model places patients in a passive role. To investigate the patient experience in the hospital environment where information is lacking and in accessible, we conducted an ethnographic study with patients, caregivers, and healthcare providers in the emergency care setting. We report the three types of information breakdowns ED patients encountered during their emergency visits and the strategies they developed to cope. Our findings reveal a rich picture of the coping mechanisms ED patients use to proactively adapt to the nature of the ED care context. This work expands upon our understanding of the unique information challenges ED patients face, as well as the important adapting behaviors they engage in; it also uncovers design opportunities for supporting crucial, yet unmet, patient information needs.

日本語のまとめ:

緊急時に患者の状態の情報を得ることが重要であるが,まだ満たされていない現状がある.緊急時のケアにおける患者と介護者の体験について調査し,患者の適応行動を考慮して設計すべきであることを示唆した.

(96文字)

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