Providing Online Crisis Information: An Analysis of Official Sources during the 2014 Carlton Complex Wildfire

論文URL:http://dl.acm.org/citation.cfm?doid=3025453.3025627

論文アブストラクト:Using the 2014 Carlton Complex Wildfire as a case study, we examine who contributes official information online during a crisis event, and the timeliness and relevance of the information provided. We identify and describe the communication behaviors of four types of official information sources (Event Based Resources, Local Responders, Local News Media, and Cooperating Agencies), and collect message data from each source's website, public Facebook page, and/or Twitter account. The data show that the Local News Media provided the highest quantity of relevant information and the timeliest information. Event Based Resources shared the highest percentage of relevant information, however, it was often unclear who managed these resources and the credibility of the information. Based on these findings, we offer suggestions for how providers of official crisis information might better manage their online communications and ways that the public can find more timely and relevant online crisis information from official sources.

日本語のまとめ:

カールトン複合火災から災害時のオンライン情報共有分析。オンライン上の情報共有をイベントサイト、地元組織、地域ニュース、互助団体の4種で分類。イベントサイトは強力な発信源。オフィシャルなページよりもSNSが媒介として機能

(109文字)

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