Flash Organizations: Crowdsourcing Complex Work by Structuring Crowds As Organizations

論文URL:http://dl.acm.org/citation.cfm?doid=3025453.3025811

論文アブストラクト:This paper introduces flash organizations: crowds structured like organizations to achieve complex and open-ended goals. Microtask workflows, the dominant crowdsourcing structures today, only enable goals that are so simple and modular that their path can be entirely pre-defined. We present a system that organizes crowd workers into computationally-represented structures inspired by those used in organizations - roles, teams, and hierarchies - which support emergent and adaptive coordination toward open-ended goals. Our system introduces two technical contributions: 1) encoding the crowd's division of labor into de-individualized roles, much as movie crews or disaster response teams use roles to support coordination between on-demand workers who have not worked together before; and 2) reconfiguring these structures through a model inspired by version control, enabling continuous adaptation of the work and the division of labor. We report a deployment in which flash organizations successfully carried out open-ended and complex goals previously out of reach for crowdsourcing, including product design, software development, and game production. This research demonstrates digitally networked organizations that flexibly assemble and reassemble themselves from a globally distributed online workforce to accomplish complex work.

日本語のまとめ:

クラウドワーカーの役割・チーム・階級の概念を持たせた組織を構成し、複雑かつオープンエンドな成果物を生成するプラットフォームの提案。運用実験において、医療用Androidアプリ・カードゲーム・商用ポータルサイトの開発に成功した。

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