Foreign-language Reviews: Help or Hindrance?

論文URL:http://dl.acm.org/citation.cfm?doid=3025453.3025575

論文アブストラクト:The number and quality of user reviews greatly affects consumer purchasing decisions. While reviews in all languages are increasing, it is still often the case (especially for non-English speakers) that there are only a few reviews in a person's first language. Using an online experiment, we examine the value that potential purchasers receive from interfaces showing additional reviews in a second language. The results paint a complicated picture with both positive and negative reactions to the inclusion of foreign-language reviews. Roughly 26-28% of subjects clicked to see translations of the foreign-language content when given the opportunity, and those who did so were more likely to select the product with foreign-language reviews than those who did not.

日本語のまとめ:

外国語コンテンツの影響と表示タイミングを調査したい。英語話者に対し英語と西語のレビューを使った分析の結果、外国語レビューや個人特性で差は出なかった。一方翻訳オプションの利用者と非利用者で大きな差が生まれ、今後考察の余地がある。

(113文字)

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