Session:「Technology Use Around the Globe」

Imagined Connectivities: Synthesized Conceptions of Public Wi-Fi in Urban India

論文URL: http://dl.acm.org/citation.cfm?doid=3025453.3025545

論文アブストラクト: India and other economies in the Global South are undergoing a proliferation in public Wi-Fi, with large-scale deployments from industry and government. In this paper, we report on a qualitative study on public Wi-Fi conceptions as held by urban Indians, textit{a priori} to connecting to a network. Our findings show that prior public Wi-Fi users and non-users alike raised a surprising range and depth of conceptions---ranging from suspicion of operators' intentions to monetize, to concerns about sexual image morphing, to fears of phone wipeouts, to aspiration---which were informed by popular media, BlueTooth cultures, and social learning. We found these conceptions of Wi-Fi networks to significantly influence adoption of public Wi-Fi. With enormous investments in public Wi-Fi initiatives, we call for network providers to address these deep conceptions among emerging users; by suggesting ways to build public awareness, better user experiences, and business model innovation.

日本語のまとめ:

南半球では,公共のWiFiの普及が進んでいる.しかし,先進国の多い北半球とは異なり,公衆WiFiを否定する人が多く存在する.そのため,公衆WiFiの非ユーザを対象にWiFiを利用しない理由について調査した.

Agency in Assistive Technology Adoption: Visual Impairment and Smartphone Use in Bangalore

論文URL: http://dl.acm.org/citation.cfm?doid=3025453.3025895

論文アブストラクト: Studies on technology adoption typically assume that a user's perception of usability and usefulness of technology are central to its adoption. Specifically, in the case of accessibility and assistive technology, research has traditionally focused on the artifact rather than the individual, arguing that individual technologies fail or succeed based on their usability and fit for their users. Using a mixed-methods field study of smartphone adoption by 81 people with visual impairments in Bangalore, India, we argue that these positions are dated in the case of accessibility where a non-homogeneous population must adapt to technologies built for sighted people. We found that many users switch to smartphones despite their awareness of significant usability challenges with smartphones. We propose a nuanced understanding of perceived usefulness and actual usage based on need-related social and economic functions, which is an important step toward rethinking technology adoption for people with disabilities.

日本語のまとめ:

視覚障害者は,スマートフォンなどのデバイスを使いづらいと感じている.それにも関わらず,スマートフォンを利用する視覚障害者が多い理由について考察した.

Money, God, and SMS: Explorations in Supporting Social Action Through a Bangladeshi Mosque

論文URL: http://dl.acm.org/citation.cfm?doid=3025453.3025960

論文アブストラクト: Religious institutions hold a significant place in daily life for the vast majority of people in the world, especially in developing countries. Yet despite their social prominence, and despite HCI's emphasis on the social context of technology, organized religion is neglected in both the HCI and ICTD literature. This paper explores the relationship that mosques in Bangladesh have with their constituencies and with technology, with an eye toward the integration of technology with existing religious institutions as a way to achieve positive social ends. We first describe a qualitative exploration of several mosque communities in Bangladesh, where we find that skepticism and pragmatism about modern technology interact in a complex way that nevertheless leaves room for technical interventions. We then describe a randomized controlled trial to study the relative value of SMS messages infused with overtly religious or secularly altruistic frames for the purpose of mosque fundraising. We find that SMS messages increase donations overall, but that their framing is significant. Messages with secular altruistic framing increased donations by 9.5%, while those with religious sentiment increased donations by 57.3%. Our findings demonstrate how technologies like SMS amplify underlying religious forces and suggest the possibility of working with religious institutions in applying positive ICT interventions.

日本語のまとめ:

発展途上国には,宗教機関が重要視されている国が多い.最新の技術を利用することで宗教勢力を増大させることができると仮定し,ICTの導入と宗教勢力拡大の可能性について考察を行なった.

Negotiating Absent Practices and Dormant Features: Discourse as a Means of Shaping the Implementation of a Global Enterprise System to Meet Local Work Culture

論文URL: http://dl.acm.org/citation.cfm?doid=3025453.3026039

論文アブストラクト: The introduction of a new enterprise system to an organization often necessitates the accommodation of standardized practices, which may be in conflict with local users' practices and their work culture. We explore such a conflict in an India-based multinational organization using an eight-month interpretive case study. Based on grounded analysis, we present a narrative account of how consultants, on contract for managing the deployment and making necessary adjustments, used discourse as a means of shaping user understanding about the features and practices embedded in the underlying system, which were not initially realized through the interface. Sustained user resistance to this shaping led to a negotiated compromise and adaptation of the system to incorporate local work culture. Our findings allow us to explore the under-theorized role of discursive power within an implementer-user-technology trio, and illustrate the feedback utility of user resistance in developing culturally-inclusive designs.

日本語のまとめ:

企業や組織に新しいシステムを導入する際,従来の方法と異なるため,ユーザが違和感を持つことがある.その違和感を可能な限り減らすために,デザイン面を工夫することの重要さについて述べられている.