Accountability Work: Examining the Values, Technologies and Work Practices that Facilitate Transparency in Charities

論文URL:http://dl.acm.org/citation.cfm?doid=3173574.3173849

論文アブストラクト:Charities are subject to stringent transparency and accountability requirements from government and funders to ensure that they are conducting work and spending money appropriately. Charities are increasingly important to civic life and have unique characteristics as organisations. This provides a rich space in which HCI research may learn from and affect both held notions of transparency and accountability, and the relationships between these organisations and their stakeholders. We conducted ethnographic fieldwork and workshops over a seven month period at a charity. We aimed to understand how the transparency obligations of a charity manifest through work and how the workers of a charity reason about transparency and accountability as an everyday practice. Our findings highlight how organisations engage in presenting different accounts of their work; how workers view their legal transparency obligations in contrast with their accountability to their everyday community; and how their labour does not translate well to outcome measures or metrics. We discuss implications for the design of future systems that support organisations to produce accounts of their work as part of everyday practice.support organisations to produce accounts of their work as part of everyday practice.

日本語のまとめ:

チャリティー組織の政府や資金提供者などに対する厳格な透明性および説明義務と、それらを支援するシステムを設計することがどのような意味があるかについての調査、議論を行なっている。

(87文字)

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