Session:「Close studies of interaction」

Accountability Work: Examining the Values, Technologies and Work Practices that Facilitate Transparency in Charities

論文URL: http://dl.acm.org/citation.cfm?doid=3173574.3173849

論文アブストラクト: Charities are subject to stringent transparency and accountability requirements from government and funders to ensure that they are conducting work and spending money appropriately. Charities are increasingly important to civic life and have unique characteristics as organisations. This provides a rich space in which HCI research may learn from and affect both held notions of transparency and accountability, and the relationships between these organisations and their stakeholders. We conducted ethnographic fieldwork and workshops over a seven month period at a charity. We aimed to understand how the transparency obligations of a charity manifest through work and how the workers of a charity reason about transparency and accountability as an everyday practice. Our findings highlight how organisations engage in presenting different accounts of their work; how workers view their legal transparency obligations in contrast with their accountability to their everyday community; and how their labour does not translate well to outcome measures or metrics. We discuss implications for the design of future systems that support organisations to produce accounts of their work as part of everyday practice.support organisations to produce accounts of their work as part of everyday practice.

日本語のまとめ:

チャリティー組織の政府や資金提供者などに対する厳格な透明性および説明義務と、それらを支援するシステムを設計することがどのような意味があるかについての調査、議論を行なっている。

Voice Interfaces in Everyday Life

論文URL: http://dl.acm.org/citation.cfm?doid=3173574.3174214

論文アブストラクト: Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via 'assistant' devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants' homes-informed by ethnomethodology and conversation analysis-our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing 'conversational' interfaces.

日本語のまとめ:

日常生活における社会的相互作用という面で過小評価されているVUIについ Amazon Echoの使用記録を用いた「自宅で」でのユーザの利用調査と、それらを踏まえたVUIの使用に関する将来性の検討を行っている。