Session:「Distributed Work」

Collaborative Dynamic Queries: Supporting Distributed Small Group Decision-making

論文URL: http://dl.acm.org/citation.cfm?doid=3173574.3173640

論文アブストラクト: Communication is critical in small group decision-making processes during which each member must be able to express preferences to reach consensus. Finding consensus can be difficult when each member in a group has a perspective that potentially conflicts with those of others. To support groups attempting to harmonize diverse preferences, we propose Collaborative Dynamic Queries (C-DQ), a UI component that enables a group to filter queries over decision criteria while being aware of others' preferences. To understand how C-DQ affects a group's behavior and perception in the decision-making process, we conducted 2 studies with groups who were prompted to make decisions together on mobile devices in a dispersed and synchronous situation. In Study 1, we found showing group preferences with C-DQ helped groups to communicate more efficiently and effectively. In Study 2, we found filtering candidates based on each member's own filter range further improved a groups' communication efficiency and effectiveness.

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Effects of Enhanced Gaze Presentation on Gaze Leading in Remote Collaborative Physical Tasks

論文URL: http://dl.acm.org/citation.cfm?doid=3173574.3173942

論文アブストラクト: With respect to collaborative physical tasks, gaze and gestures play significant roles when referring to physical objects. In video-mediated communication, however, such nonverbal cues become "ineffectual" when they are presented via a 2D monitor, making video-mediated collaborative physical tasks inefficient. This study focuses on gaze cues to support remote collaborative physical tasks and uses an eye-shaped display, "ThirdEye," a simple add-on display that represents a remote participant's gaze direction. ThirdEye is expected to be especially effective when used with mobile terminals. We investigated whether the ThirdEye's gaze shift is effective in leading a local observer's attention toward objects in the local environment, even when ThirdEye is presented with the actual face image of a remote person. Experimental results show that ThirdEye can lead the local participant's attention to intended objects faster than without ThirdEye.

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Everything We Do, Everything We Press: Data-Driven Remote Performance Management in a Mobile Workplace

論文URL: http://dl.acm.org/citation.cfm?doid=3173574.3173945

論文アブストラクト: This paper examines how data-driven performance monitoring technologies affect the work of telecommunications field engineers. As a mobile workforce, this occupational group rely on an array of smartphone applications to plan, manage and report on their jobs, and to liaise remotely with managers and colleagues. These technologies intend to help field engineers be more productive and have greater control over their work; however they also gather data related to the quantity and effectiveness of their labor. We conducted a qualitative study examining engineers' experiences of these systems. Our findings suggest they simultaneously enhance worker autonomy, support co-ordination with and monitoring of colleagues, but promote anxieties around productivity and the interpretation of data by management. We discuss the implications of data-driven performance management technologies on worker agency, and examine the consequences of such systems in an era of quantified workplaces.

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